When AI Supports and People Excel: Champions of Customer Care Honored at the Romanian Contact Center Awards 2025

Marketing Insiders Group organized the 16th ROMANIAN CONTACT CENTER AWARDS edition. The gala took place on Friday, May 22, 2025, during the 20th anni...

Read more

Romanian Contact Center Awards 2024 presents the best Customer Care results in the Era of Robots.

RCCA Winners

Read more

By 2030, 69% of decisions during customer interactions will be made by smart technologies.

Marketing Insiders Group brings to the forefront challenges and solutions of the European customer experience industry in the age of robots - at the ...

Read more