How to redefine customer experience in 2025, at the Customer Experience Forum

Beyond Customer Service performance, 74% of customers place great value on brand interactions, and their loyalty is directly influenced by factors su...

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Romanian Contact Center Awards 2024 presents the best Customer Care results in the Era of Robots.

RCCA Winners

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By 2030, 69% of decisions during customer interactions will be made by smart technologies.

Marketing Insiders Group brings to the forefront challenges and solutions of the European customer experience industry in the age of robots - at the ...

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