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European BPO Forum – Nov 22nd, Vienna

The European BPO Forum brings together BPO providers and beneficiaries, focusing on specific needs and customized solutions. We would like to invite you to this years European BPO Forum on November 22nd at Studio 44 in Vienna, Austria. Join us and register here (early bird)

This years industry experts will share their insights on a wide range of topics and discuss for instance the following topics:

  • Nearshoring vs. Reshoring vs. Offshoring
  • Current European Regulations and Standards – EN 15838
  • Enterprise Workforce Optimization Solutions
  • Global Business Services versus Shared Service Center (SSC)
  • Emerging markets: statistics & tendencies in ERP solutions
  • Global Process Standardization: Change Management
  • The digital workplace & domestic outsourcing
  • Customer contact optimization through social media
  • Contract Negotiation Strategies & Relationship Management
  • Business Finance Optimization
  • Branding & CSR in a BPO structure
  • Strategic Business Partnering: Best Practices

General business areas

The event is covering various areas of business process outsourcing services, incl.: Operations, Outsourcing, Human Resources, Finance, Procurement, Business Processes, Sales, Customer Support and Marketing.


In 2015, we’ve gathered prolific international BPO experts at the 2nd European BPO Forum, a successful event which took place in Vienna. 12 speakers from nine countries and two continents offered valuable outsourcing insights, both from a global and a regional perspective. The evaluations and predictions of professionals from Romania, Germany, Austria, Luxembourg, Serbia, Macedonia, Poland, UK and Canada highlighted the Forum, together with the industry’s latest trends.

Registration & Information

Please see registration options and form here:

The event website with impressions of previous events you can find here:

About the organizer:

Experience the multidisciplinary business generation! – Discover the new business era with the best marketing experts, trainers and consultants under one visionary roof! Facts: over 50 international brands in the Marketing Insiders Group portfolio; ATL, BTL and TTL competences; part of the Stevie Awards Jury (Sales & Customer Service Category); over 15 years of contact center strategy expertize (Romanian Contact Center Association, Romanian Contact Center Awards, Contact Center Magazine); 11 targeted social media communities; more than 100 business conferences in Europe. Learn more, visit


The Outsourcing Journal and Deutscher Outsourcing Verband (German Outsourcing Association) are official partners of the European BPO Forum.

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