Friday 22 Feb 2013

Mystery Shopping Agency "Telecom operators and banks have the best Call Center services"

Telecommunication and banking are the industries that offer the best Call Center services, according to a study across six industries conducted by My...

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Tuesday 8 Jan 2013

On Black Swans and the future of Contact Centers 

While a few years ago it was the ugly duckling of large companies, somewhere between the Legal and Customer Relations departments, the Contact Center...

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Sunday 25 Nov 2012

The first book on the Romanian market completely dedicated to outsourcing, “Best Customer InterACTion” has just been launched

The culture of client relations is undergoing an ample transition process. Until recently it was enough for companies to just answer client requests,...

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Wednesday 15 Aug 2012

Miha Pogačnik is coming to Enlightening 2.0 – “Business Symphony”

Expo Media is organising the second edition of the Enlightening 2.0 - “Business Symphony” conference on October 25th at the JW Marriott Hotel...

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Friday 21 Oct 2011

Ted Lattimore, former Vodafone Chief, is coming back to Romania. Find out why here.

Ted Lattimore, former MobiFon CEO (Connex - presently Vodafone Romania), is coming back to Bucharest on November 17th to talk about his strategic vis...

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